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Return Policy

Return Policy and Warranty Information

 

Returning an Item

Here at JerseyTron.ca we want you to be fully satisfied with every item that you purchase from us. If you are not 100% satisfied with an item that you have purchased, you may return or exchange your NEW and UNUSED item within 30 days of your delivery/purchase date for a full refund of the purchase price, store credit, or a new item(s). The item(s) must be sent back to JerseyTron.ca at your expense. We cannot accept returns on the following items:

    Mouth Guards (Unless Factory Sealed.)
    Jock/Jill Shorts and Pants (Due to health regulations)
    Any customized jersey (Heat Pressed, logo'ed, etc.)


Please indicate the order number if you have it. If you don't know your order number, please include your name and phone number we can reach you at. In the case of exchanges, you must pay $12.00 for any reshipment of items. This applies to any order which JerseyTron.ca has fulfilled correctly. If you received an item which you did not order/we shipped incorrectly, please call us. In cases where we made an error, we can send you a prepaid label via e-mail for you to return the product to us. Again, JerseyTron only picks up the shipping if we are incorrect in the items you receive. If the issue with your product is incorrect sizing, but we shipped the correct product you ordered, you must return them at your expense.


Warranty of TRON Products (excluding sticks)

All products manufactured by HockeyTron have a 90-day limited warranty against manufacturer defects, similar to the sticks. This applies to all protective equipment (such as gloves, helmets, shin guards, etc.) and accessories (such as the inline puck and wheels). If you feel that your product is defective or doesn't perform as well as you felt it should, you can follow the same steps for obtaining an RA# as you would for the sticks. In the same way, we will visually inspect the product to determine whether or not the product is deemed replaceable under the warranty and was not subject to misuse. If we do deem a replacement necessary, JerseyTron will cover the shipping of the item to you. You must return the product at your own expense.
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